EXPORT
Purchases from Norway are always invoiced with VAT.
VAT can be refunded from the seller if sufficient documentation for export is submitted. Once the export has been completed you can contact Retrade for a VAT refund form which we will forward to the seller, who will handle the refund process. For a refund of VAT on purchases from Equinor, Felleskjøpet and others, the buyer needs to apply to the authorities for refund. Use the following link to find instructions.
https://www.skatteetaten.no/en/business-and-organisation/vat-and-duties/vat/refund-of-vat-to-foreign-businesses/
Please note that registered vehicles are sold ex VAT in Norway.
Please contact Retrade if you have any questions, or you need VAT Refund form. E-mail: support@retrade.eu Below, please find useful contact details and information for questions regarding export:
Customs:
Norway: www.toll.no - Norwegian Customs Department.
Sweden: www.tullverket.se - Swedish Customs department
Finland: www.tulli.fi - Finnish Customs Department
Denmark: www.skat.dk - Danish Customs Department
Export of cars or other vehicles may have different rules. Please find more information on the links below:
Norway : www.vegvesen.no
Sweden: www.transportstyrelsen.se
Denmark: www.skat.dk
Finland: www.ake.fi
For export of agricultural machines, please check below for information on documentation requirements:
Norway: - Sunnhetssertifikat - Mattilsynet – Tel: 06040 - www.mattilsynet.no
Sweden: Sundhetsintyg Statens Jordbruksverk, Växtinspektionen Tel: +46 40 536 630
Denmark: Generell attest: www.foedevarestyrelsen.dk/Certifikater/Diverse/landbrugsmaskiner.htm
- Fødevarestyrelsen: Tel: +45 33 95 60 00
FAQ
You will need a valid company / VAT number in order to register as a buyer. Click Register and fill out the online registration form. Register your company name, and other information required. Your e-mail address will become your user name. Select a personal password, 6-8 characters. Please make sure all information is filled in correctly, as this information will be used on your invoice when you win an auction. Confirm your registration at the bottom of the page. Please make sure you read the terms and conditions before accepting them. You are now registered as a user. Your account will be activated after manual verification.
2. I get error messages during my registration?
Usually, error messages show that information is missing. If you have made sure everything is filled inn and you still get error messages, please try to open a new browser window. Phone numbers and VAT numbers are written without any characters. Your password should be at least 6 digits.
3. I am registered but cannot log in?
All new registrations are approved before the account is opened. You also need to confirm your e-mail address by clicking on the link in the e-mail you received directly after registering. Please check your spam filter/junk mail if you do not see the e-mail. If you have registered using a hotmail/live/outlook/MSN address, this is especially important as these email providers have particularly strong spam filters.
When you know your account is open, but still get a message of the wrong passord, try deleting the history in your browser before trying again.
4. An error message tells me my account is blocked?
Usually, an account is blocked because it not yet opened, see Q3. An account could also be blocked if terms and conditions have been violated or contact details are missing. Please contact Retrade at support@retrade.eu for more information.
5. Where can I get more information about an item?
The auction item is described with photos, a general condition report and technical information given by the seller. On most items there is also contact details to any third party logistics partner who has described the sales item, or the seller directly, for questions or inspections. All items are sold as is.
6. Where and how can I pick up the item I have purchased?
When the item is paid in full, we will e-mail you a confirmation with the sellers contact information. The items location is given in the description on the bidding page. Item collection is to be agreed between seller and buyer. The buyer is responsible for all freight, transport and export unless other arrangements have been made with the seller.
7. I have come to pick up an item and see that it deviates from the given description/Technical Condition. What do I do?
Seller is responsible for the items sold. If you cannot find a solution on site, please contact support@retrade.eu for a complaint form. Please note that where there is a complaint, the item cannot be removed from the sellers location.
8. How do I pay for an item purchased through Retrade?
All payments are made via invoice. When you have the winning bid in an auction, you will receive an e-mail confirmation with payment details. Your invoice will then be available for download through you account. No items will be released until payment is registered by Retrade. Note that all payments are in the currency of the sellers country.
9. I have not received an order confirmation from Retrade or email with payment details?
Please check your spam filter/ junk mail and contact Retrade customer service if you think that there is a problem with your order confirmation.
10. I have forgotten my password, what do I do?
If you have forgotten your password you can make a request to have it e-mailed to you at the login page. Your password will then be e-mailed to you shortly after.
11. How do I change my contact information?
Changes can be made under "My account" when logged in. VAT numbers can only be changed by Retrade.
12. I do not wish to receive newsletters from Retrade via e-mail. What do I do?
Unmark the box in your Retrade account that concerns the automatic e-mail function.
13. Who decides the Reserve price?
The seller that decides the reserve price for each item, and the start and end time.
14. Who is responsible for the information provided about an item?
The seller or Retrades quality assured logistics partner enters all the information about the item and is responsible for making sure that the information is correct. All items are to be approved by the buyer at collection.
15. My bid is immediately outbid by a bid dated before mine
The bidder has used the auto bid-functjon, which acts as a "normal" bid. The bids are marked with the date and time when the auto bid was placed. The auto bid function raises the bid with the given increment every time the bidder is outbid, up to his maximum. Only the last autobid is shown in the bid history.
16. I have seen the same item at a previous auction?
The item might not have been sold in the first auction period, or the buyer has broken the terms and conditions. The payment term is 5 days. When an item is not paid within the given term, the order is cancelled and the item is auctioned again. The first buyer is blocked from further purchases and is invoiced the sales costs. See terms and conditions.
17. Can I change my auto bid?
Before your maximum bid is reached, you can change your bid to a lower or higher amount. Enter your new bid / maximum bid and confirm. Your new bid will have to be minimum one bid increment higher than the currently leading bid.
18.My bidder number in the list is not the same as my customer number?
For privacy reasons, a new bidder number is displayed for each auction you participate in. When you are logged in, you will see your current bid marked in bold in the bid history, and you will always find your own customer number in your account.
ABOUT RETRADE
• Is used by the largest private and public companies in the Nordic region for sales
• Is recognized by buyers from all over the world
Why is Retrade safe and profitable for both buyer and seller?
Because Retrade has professional customer service and specialist expertise:
• International customer service - our experienced staff are available to both buyer and seller.
• Government approved system - the most secure and most stable auction system in the market
• Expertise - within machine finance, legal, tax and service charges
• Security - all settlements are handled via a separate settlement account.
Because Retrade has unique experience and history:
• More than 100,000 completed auctions, sold to 100 countries worldwide
• More than 85,000 buyers are authorised to trade
Because Retrade is national, Nordic and international:
• Has local knowledge in Norway, Sweden, Denmark and Finland– adapted to local laws and regulations
• Has a Nordic presence and a unique understanding of the market
• incorporates its international profile buyers from around the world
Because Retrade is part of Asset Front:
• Market Leading Surplus Management System
• Complete asset management with additional services
• Provides sellers 100% visibility and control over the sales process
History
Retrade is based on pilot projects from 1997 up to opening in late 2006. The project initially consisted of people from some of the biggest companies in construction, industry and the public sectors, including Mesta, Cramo and the armed forces. From inception and through establishing itself in the Nordic and Baltic countries, Retrade has conducted over 50,000 auctions.
All rights to Retrade solutions belong to Integrated Cooperative Solutions AS. Under the umbrella of the Integrated Cooperative Solutions,Retrade is also part of Asset Front, the market leading Asset Management System.
YOUR ACCOUNT WITH RETRADE
Registration
Select "Register" and fill out the registration form to create an account. Your email address is your username. Once you have verified that the information is correct you are registered but your data will be sent for manual verification before your account is activated. You will receive an email asking you to confirm your email address, and a new email when your account is activated.
NB!
You are required to register as a VAT registered/ registered company for your account. Private registrations will be not be accepted. For most European countries you can check to see if your company VAT number is valid for international trade at this link: http://ec.europa.eu/taxation_customs/vies/vatResponse.html
Login
Enter your username (email address) and the password that you chose when you registered.
"My Account"
Under "My Account" you will find your profile / personal data, your orders and order status, auction monitor and auction alerts. You can also change the password.
You can take part in auctions from sellers in all Nordic countries using one account. As of May 2017, only registered companies can take part in Retrade auctions.
BIDDING, AUTOBID AND RESERVE PRICE
Bidding
Make sure you are logged in.
You will now see the auction time remaining, product reserve price, bid increment amount, and current bid. The leading bid is displayed in a separate field. In all auctions bids are ranked by the amount of the bid amount and the time of submitted bids. All auctions have a defined bid increment. All bids are legally binding. Bids below the reserve price will be binding for the bidder for 24 hours after the auction ending. You will be notified within 24 hours if the bid is accepted. If your highest bid is not accepted you will not hear from the seller.
"Place bid"
After pressing "Place bid", you come to a confirmation page where you confirm your bid or autobid. The bid will be in the local currency of the auction. Your bid is marked with in yellow in ´Bidding´ when logged in.
Autobid
Add the maximum amount you want to bid in the Autobid field and press Place Bid. The bid will be in the local currency of the auction. The autobid function registers the maximum amount you want to bid for the auction. Using Autobid, your bid amount raises automatically and will be increased by the smallest allowable amount (increment) each time that someone bids over your current bid until your maximum bid is reached. You will receive an email when someone outbids your maximum bid.
Autobids are marked with an asterisk (*).
If you want to change your Autobid or add an Autobid to an auction where you are the bid leader, the Autobid must be at least one increment higher than your current bid.
Bidding in the last few minutes
If a bid is placed during the last five minutes of an auction, another five minutes is automatically added to the auction from the time when the bid was made. This will continue until there are no more new bids.
Reserve Price
All auctions have a reserve price. If the highest bid is equal to or higher than the reserve price when the auction ends, the object is sold. If the highest bid is below the reserve price, the seller has 24 hours in which to notify the bidder if the bid is accepted.
Overbid
If someone gives a higher bid than yours, you will be informed of this via e-mail. In the last hour of the auction we recommend to follow the auction closely. When you are overbid you will receive an e-mail notification. This only applies to bids over the reservation price. For bids under the reservation price you will not receive an email.
If you see that you are immediately outbid, this is because someone has probably placed an autobid (marked with *) which means that your bid is outbid immediately (See ´Autobid´). On the detailed view of an auction you can find a full Bid History. All bids are identified by a customer´s bidder number.
Equal bids
If you bid against an auto bid, the same bid amount can occur (your bid is equal to the size of the maximum bid for the bidder with autobud). In the case of equal bids, the oldest bid in time (the bid placed first) will be the leading bid in an ongoing auction or bid winner in a closed auction.
PAYMENT, CHARGES AND VAT
Payment
If you have the highest bid at the end of an auction, and the reserve price is reached, you have won the auction. You will receive an e-mail from us confirming this the same day. If the seller accepts your bid under the reserve price, this will be confirmed within 24 hours of auction end. If you do not receive a reply within 24 hours of the auction end then the seller has not accepted your highest bid under the reserve price.
Invoices have a 5 day deadline for payment. Payment details are sent by email on the same day as the end of the auction. Your invoice will be available for download through you account.
Please note that we do not change receiver on the invoices after purchase, so make sure your company contact details are correct before bidding. We may move your order to an existing registered company account on Retrade for a fee.
All purchases via Retrade are in local currency (sellers country). Invoices in other currencies are not available. If the local currency are not available for transfers from your bank, please use EUR or USD and make sure you cover currency fluctuations and fees.
All orders are paid by invoice and by bank transfer only. Please make sure your amount is accurate. Part payments are handled manually and will delay your confirmation by extra days.
Charges
Retrades comission is included in your bid. To some auctions, a third party handling charge is added. This is clearly presented on each auction and specified on the bid confirnation site.
Payment charges are added to every order and specified in the bid confirmation.
Commission, charges and VAT are all specified on the invoice.
Late / Non-payment
When the payment deadline of 5 days is not complied to the order is cancelled. The buyer´s account is closed and a new invoice for the cancellation fee of 10% of the winning bid - (minimum of 1500 kr/150 EUR and a maximum of 15000 kr / 1500 EUR) is sent to the bidder.
VAT
All amounts are presented exclusive of VAT. VAT is applicable on all purchases where the buyer is registered in the same country that the auction is sold. VAT on sales charges is applicable where the buyer is registered in the same country that the auction is sold. VAT of 25% is applicable on all Norwegian auctions, with the exception of vehicles registered in Norway, where a fee to the state is paid in the form of a re-registration fee. VAT on the sales costs is applicable.
On objects that are exempt from VAT, VAT is applicable only on the included comission, and to added charges. If you want to calculate how much VAT will be applicable on the commission, please use the calculator link shown on the auction page.
When purchasing objects from Norway, VAT must always be paid. The VAT can be refunded from the seller after export if sufficient documentation for export is supplied. This scheme applies only to foreign firms with valid VAT number registered outside of Norway. Once the export has been completed you can contact Retrade for a VAT refund form which we will forward to the seller with the export documents. The seller will handle the refund process. This process usually takes between 4-6 weeks. Please note that for a refund of VAT on purchases from Equinor, Felleskjøpet and some others, it is the customer's responsibility to apply to the authorities. Use the following link to find instructions
https://www.skatteetaten.no/en/business-and-organisation/vat-and-duties/vat/refund-of-vat-to-foreign-businesses/
Finance
If the purchase is to be financed by a finance company or a bank, please have your financing ready before the auction end. Make sure that the funding / loan limit is large enough to cover the purchase. Once you have confirmed that you have the winning bid, contact Retrade with direct contact of the finance company.
Export
When an object is exported, the buyer is responsible for all costs, and for fulfilling all requirements concerning customs, paperwork and documentation. For all purchases made from a company registered in a non- EU country, complete export documentation is to be submitted to seller directly after export. We ask you to contact an approved logistics / spedition company to assure you fullfill all requirements.
Please contact Retrade if you have any questions, or you need VAT Refund form. E-mail: support@retrade.eu
PICKUP OF PAID OBJECTS
Contact details for the seller will be sent by email when the invoice is registered as paid. The seller must not be contacted before payment has been received. The buyer and seller must agree directly regarding all details concerning collection.
All collection and freight of paid items is arranged and paid for by the buyer. The buyer must contact a desired transport company themselves. Please note, transport dimensions are approximations, always make sure the transportation vehicle is dimensioned for the item.
NOTE: Collection is only possible when the release note is shown at pickup. Make sure any transport companies used receive a copy of this, and other documents you will need signed for export. Where purchases of vehicles / objects that are to be re-registered, some seller requires authorisation for this.
This auction object may have flaws that occur as a direct consequence of the materiel sometimes is standing still up to several months between registrations and pick up. Therefore, we cannot guaranty batteries functionality, functionality of brakes, electrical flaws, and other flaws related to the materiel is standing still.
Collection deadline of 21 days
If the object is not picked up within 30 days after the auction end, the contract is considered terminated and the seller is free to sell the object again or dispose of it otherwise. The buyer in these cases has no right to demand repayment. Exceptions: 1) Seller and buyer has agreed other terms for pick up of the item. 2) The seller has not been available or responded to buyers´ contacts, and Retrade has been informed of this within the 30 days.
Please see terms and conditions.
SELL WITH RETRADE
Please log on to www.assetfront.com
Do you wish to sell with Retrade?
Go tp Sell with Retrade for more information and to å be contacted!
For questions please contact:
Retrade
+47 21 42 10 11
support@retrade.eu
TERMS & CONDITIONS
Terms and Conditions of Auction
Read carefully our Auction Rules and Terms that apply to purchase and sale via Retrade. By participating in an auction, you have at the same time accepted and approved the applicable terms and conditions for trading at the auction.
Retrade is a privately owned auction firm that primarily mediates sales for businesses, municipalities, financial companies and bankruptcy. Retrade's purpose is to convey objects via internet auctions from these sellers (hereafter called "seller") to the highest bidder (hereafter called "buyer"). Retrade is primarily aimed at buyers who are registered with their own CVR number.
Registration of bider
To be able to bid and buy via Retrade, you must be registered. With the registration, we ensure the best possible security for payment and collection. Registration is free and without obligation for you. Only companies with valid VAT numbers and adults over the age of 18 can register on Retrade. The information is stored securely in accordance with GDPR legislation and are not accessible to unauthorized persons. As soon as you have read the conditions, accepted them and your account is approved, you will be able to bid on products for sale via Retrade. You determine your username and password when you register.
Protection of personal information
By accepting Retrade's terms, you have given permission for Retrade to use your and your company's information as described in our Privacy Policy.
Auction Rules
All items on Retrade.eu are sold at auction. It can be offered around the clock. Each auction ends at a specified time, but is extended by five minutes if a bid is submitted in the last five minutes before the specified end time.
Retrade disclaims any responsibility for damages or consequential damages that may occur to the buyer or seller due to technical errors, communication problems, etc. Retrade is also not responsible for bids not being registered or contact not being established.
Sellier
It is always the seller who is listed as the seller and thus you are responsible for the auction items. Retrade is only an intermediary party and does not act as owner or seller of auction items. Retrade does not assume the role of exporter or clearer when selling to foreign buyers.
Buyer
Submission of bids
It is only companies or persons of legal age who have reached the age of 18 who can act via Retrade on their own or on behalf of the company.
Binding bids
All bids are legally binding for the bidder. False bidding or giving orders, attempted fraud, forgery of documents and other criminal activity will be reported to the authorities and prosecuted.
There is always a buyer's fee for the winning bid (read more below under "Costs and Fees"). In addition to manual bids, you have the option of submitting automatic bids. Your maximum auto bid is not visible to other bidders. If two people submit the same bid, priority is given to the bid that was submitted first. When this happens, it is clearly visible to you in the bid history. Retrade has no responsibility if bids are not registered.
If the highest bid is lower than the reservation price
Even if the reservation price is not reached, your highest bid is legally binding for 24 hours after the end of the auction (clock). The bidder with the highest bid will be notified within 24 hours if the bid is accepted. If the seller chooses to accept the highest bid, an agreement between buyer and seller is considered concluded. The buyer will receive the payment terms on the same day by e-mail and the invoice will be available on the buyer's Retrade account.
Rejection of bid
In some auctions, Retrade can only choose to sell to businesses - private individuals cannot bid on these auctions. It will always be undisclosed at the auction on the individual auction object. Retrade has the right to reject any winning bid if the buyer does not meet the requirements set for the purchase of the individual auction object
As a general rule, vehicles are not sold to private individuals. There may also be requirements for export outside of each country or the Nordic countries. If the bidder is a person or company that does not meet these requirements, Retrade can cancel the sale.
Retrade and/or seller reserves the right to reject a bidder and cancel sale without further reason.
Closing of auctions
Retrade reserves the right to temporarily close sales at given times.
Exclusion of unscrupulous users
Retrade reserves the right to exclude unscrupulous users, delete auctions and delete bids.
The state of the objects
There is no guarantee for the condition of the auction objects, regardless of the general assessment indication they may have. If an auction item is listed with a general assessment with faults and defects, this means that the buyer should specifically expect the auction item to be in particularly poor condition. On the other hand, your failure to indicate a general assessment is not a guarantee that the auction object does not require significant repairs.
Buyers should be aware that auction items may have a general assessment even if the seller has not carried out any examination or inspection. If, for example, the item has been outside or in a shed for five years prior to sale, the seller can indicate the auction item with a general assessment May have significant faults... because it is assumed that it lacks repair even if this is not positively known and controlled.
Objects with information about errors or defects may be missing parts or have more defects than those described in the auction documentation. Complaints cannot be made about objects that have been assessed with minor or major errors in the general assessment, unless it is a consumer purchase with an inalienable right of complaint.
Cars and vans with a permissible total weight up to 3,500 kg and which are sold with a purchase price of less than 50,000 kr are generally considered to be defective to a greater or lesser degree.
Warranty
There is no guarantee on the purchased auction items.
Costs and FeesAt most auctions, a buyer's fee is added to the submitted bid. The buyer's fee can vary in size depending on the individual situation and is clearly shown on the bid confirmation when you submit your bid. Payment costs of DKK 250- excl. VAT is added to each invoice. When you buy an auction item, you must pay both the price of the auction item (købssummen), the buyer's fee and the payment costs.
VATAll bid prices excl. VAT unless otherwise specifically stated. If the buyer and seller are registered in the same country, the usual VAT is applied. Companies with a valid VAT number that are registered in a different country than the seller are invoiced without local VAT. Export must be documented.
PaymentProducts purchased from Retrade are paid for by invoice. When the payment is registered, the Buyer and Seller receive confirmation of delivery pr. email. Upon presentation of the delivery confirmation, the buyer can collect the purchased item.
When an auction has ended and your winning bid has been registered, you will receive a confirmation from Retrade by e-mail. You will receive the payment details by e-mail and your invoice will be available on your Retrade account.
If you do not pay within the specified payment period of 5 days, this is considered a breach of the agreement according to Retrade's terms and conditions and the transaction will be canceled without notice.
Cancellation of the order means that you are obliged to pay compensation of 10% to cover the costs of a normal trade. Minimum 1500 kr. excluding VAT.
In case of late or non-existent payment, the buyer is therefore liable for the payment of both normal loss compensation and buyer's fees as well as any liability according to the general rules of the seller country law on damages. In case of late or non-existent payment, the item can be sold again at a new auction.
Approval of purchased itemsAll auction items on Retrade are sold as is. There may be errors and omissions on the objects as they are often used. As a buyer, you have an extensive investigation duty. This means that upon collection you must examine and approve the object's condition in relation to the auction material. Normally, physical inspection of items during the auction is not offered. If there are exceptions, it appears in the auction description.
The seller can only be held responsible for errors that the buyer discovers and expressly points out upon collection. The buyer has approved the object when it leaves the seller's property. This also applies if there is a freight forwarder or other representative of the buyer who picks up the item.
The seller is also not responsible for errors that occur during reading and after collection. All liability is disclaimed for defects in objects or property sold via curators or in other compulsory sales.
Freight and collectionAll products purchased via Retrade must be paid for before collection. When the payment is registered, Retrade will send Buyer and Seller a delivery confirmation with information on where the item can be picked up and who to contact. The buyer is obliged to immediately contact the seller to arrange a time and place for collection of the object.
If you have questions, Retrade is available by phone and e-mail during office hours. Unless otherwise stated, the buyer is responsible for collection, loading and eventual dismantling of the object. The buyer must pay all expenses in connection with the above as well as shipping and collection. This also applies in case of cancellation of the purchase.
Buyer is encouraged to insure the object as soon as he receives notification of its location. The object is at the seller's expense and risk until the buyer and seller have agreed on collection.
Please note that dimensions are approximate and there may be deviations. Make sure that the transport vehicle is sized for the item to be picked up.
If the buyer and seller do not agree on collection, responsibility for the object passes to the buyer on the 21st day after the auction end date. Neither Retrade nor the seller has any responsibility for any deterioration in the condition of auction items that are not picked up on time.
The deadline for collection is 21 days. After that, the seller can claim to have additional costs covered as a result of late collection. If the object is not collected within 30 days, this is considered a breach of the agreement.
Retrade can choose one or more of the following in case of non-compliance with collection conditions:Move the auction item to one of Retrade's locations. The auction item is moved at the buyer's expense and risk and the buyer must pay to have the item delivered to Retrade's location.
Invoice space rental kr 500- excl. VAT per started week per auction item.
Scrap the auction item and demanded compensation from the buyer for disposal costs and other losses.
The object will be put up for a new auction without notice. Your first winning bid under NOK / SEK 30,000, DKK 25 000 + VAT has no claim on the buyer for a refund or other compensation. The sales sum at the new auction must first cover the costs of the Seller and Retrade - including but not limited to storage, handling, administration and the like. Any excess amount will be returned to the original buyer.
If the seller cannot make it possible for the buyer to pick up the auction item within 21 daysthe buyer is entitled to either demand performance or cancel the agreement. The seller is not obliged to fulfill the purchase if there is an insurmountable obstacle or if fulfillment would entail difficulties or costs that are not reasonable in relation to the buyer's interest in the seller fulfilling the purchase. In the event of justified cancellation, the buyer is entitled to a refund of the amount paid to Retrade. Buyer is always obliged to take reasonable measures to prevent or minimize loss or damage.
Buyers must expect that auction items can in some cases be sold at particularly favorable prices because it would be particularly expensive for the seller to pay for disposal. Disposal costs can therefore in certain cases exceed the purchase price and the buyer accepts this.
EU sales and exportsForeign buyers are obliged to export the auction goods. Transport and collection of the purchased item must be carried out by a transport agent/forwarder who must bring CMR documents with them when collecting.
Upon arrival in the buyer's country, documentation on the received item is sent to Retrade email: support@retrade.eu.
At the request of Retrade, you are obliged to provide proof of export which clearly shows that the auction goods have been exported.
A buyer registered outside Denmark, Sweden and Finland buying in these countries always receive an invoice without VAT unless otherwise stated. Purchases from Norway are always invoiced with VAT, which will be refunded after export is documented. It is important that you pay the full amount. Private individuals can only register in Norway, Sweden and Denmark and only bid on goods from their own home country.
For EU sales, Retrade has brug for following:- Retrade signed buyer statement.
- Copy of CMR delivered to the seller upon collection.
- CMR consignment note stamped by both sender and receiver.
- Your company's IBAN and Swift number.
If you trade outside the EU and therefore export from the EU, Retrade and Seller also need a copy of the customs document.
Right of withdrawal for private buyers in Denmark and SwedenCompanies have no right of withdrawal. All bids are binding. For private consumers, a 14-day right of withdrawal applies according to Danish and Swedish law. The 14-day right of withdrawal applies from the moment the consumer comes into possession of the auction item. For more information we refer to the terms in each local language.
The auction object must not be altered, repaired or have damage that was not there when collected from the Seller. If you as a consumer wish to make use of your right of withdrawal, you must contact Retrade at support@Retrade.eu to receive further instructions regarding the return. All returns must be made to Retrade's nearest logistics center.
Termination of customer relationshipRetrade reserves the right to deactivate a buyer account without further justification. Retrade must ensure that all auctions are conducted morally correctly and that the person who bids for you is sure that other submitted bids are real. We can therefore not continue the customer relationship if there is a pattern that indicates that submitted bids are not real. This also applies to joint ventures that limit the competitive situation.
ComplaintComplaints must be reported in writing to support@Retrade.eu. Complaints must be made BEFORE the buyer has transported the auction object away from the collection site. As a buyer, you have a duty to investigate upon collection of the auction item. The buyer automatically approves the product and the handle upon collection. This also applies if the product is picked up by a third party. Businesses cannot advertise after collection.
Retrade only conveys the auction goods and is therefore not a party to a complaint case. Retrade can receive complaints regarding liability for defects in sales items. Retrade can also convey information between buyer and seller with a view to reaching an agreement. You are not a legal representative for either the seller or the buyer.
The product is sold as is except for consumer purchases. There will only be a visual inspection as well as testing and testing if this is not stated in the individual auction. During tests and trials, a general functional test and visual inspection are carried out. Comprehensive tests or inspections are not carried out, therefore it cannot be guaranteed that the auction object meets all the specific requirements and technical specifications that apply to the auction object.
If, for whatever reason, the seller is unable to deliver the auction item, the buyer waives the right to make a cover purchase. The buyer is only entitled to a refund of the full auction bid. Possibly cancellation of the transaction or price rejection is directly between the seller and the buyer and you are thus Retrade unusable.
Retrade or Retrade's partners are not liable to the buyer or to any third party for loss of data, profit, revenue, or turnover, regardless of how the damage or loss occurred.
If the buyer and seller reach an agreement to cancel a trade on an auction item that has already been picked up, the buyer is responsible for the transport costs of return.
Retrade and the seller must always be notified before any repairs are carried out. Any cost estimates must always be approved by Retrade and Seller in advance. The buyer is not entitled to compensation if the repair is carried out before approval is given.
Since auction objects are in some cases only collected a long time after they have last been used, battery capacity/functionality cannot be guaranteed, brakes, electrical faults etc. are fixed. as well as errors that are a direct result of the auction item standing still.
Technical and manual errorsRetrade reserves the right for printing and typing errors on the website. It cannot be guaranteed that the images accurately represent the items being sold. Retrade has the right to reject sales in the entire sales process and disregard bids. Retrade also has the right to decide whether bids should be repeated due to technical problems, typographical errors or other reasons. Retrade does not assume responsibility for any damages, consequential damages or costs that may be incurred by the bidder or the bidder's client due to the above or if the bid has not been registered, problems with the internet computer, etc.
Sanctioned countries, companies and personsWe reserve the right to refuse trade with countries, companies and private individuals covered by the current sanctions list maintained by the Ministry of Foreign Affairs.
Choice of law and venue if disputesAny dispute or any claim that may arise in connection with these terms and conditions or the use of Retrade's online auctions in general, including disputes regarding the existence, breach, termination or invalidity of the terms, can be brought by each party before the ordinary courts in each selling country.
In the event that any provision in the current agreement should prove to be invalid or unenforceable due to a court order or judgment, the remaining provisions in the agreement are still considered valid and enforceable.
SPECIAL TERMS FOR TRADE IN: DENMARK:Applicable from 01.01.2015 tax documentation is required for exports from Denmark and to the buyer's home country. This documentation can only be provided by using an independent freight agent in connection with the collection of the purchased item. This freight agent must hand over a copy of the consignment note to the seller upon collection, see instructions under the section EU sales and export.
NORWAY:Norwegian VAT must be paid on all purchases with the exception of registered vehicles. The VAT can be refunded by the seller if sufficient export documentation is available. This does not apply to purchases from Equinor - the buyer must seek a refund from the Norwegian authorities.
PRIVACY STATEMENT
The privacy statement describes which personal information we collect when visiting our website and use our services and how we treat that information.
Retrade is responsible for the processing of personal data provided for visits to our website or use of our services and contact with Customer Service.
Which data are we storing
The only personal data we collect is contact details for the customer relationship: first name, last name, phone number and email address.
Information saved for fulfillment of auctions and order transactions, is stored on servers owned and run by Vendo AS. Vendo AS is subject to a separate agreement as a data processor for Retrade, an agreement securing personal data from being used unlawfully or ending up in the wrong hands. Information that is wrong or inconclusive, where complete information is necessary for fulfilment of the order transaction, may be updated with information from 3rd party sources.
Out of security reasons, the IP-address used for the use of services is stored.
When you visit our websites, we automatically store information of the technology used, if you are using a laptop, tablet or mobile phone, which sites you visit and what you choose to click on, together with your geographic position and other user details which are part of our analytics service. This data is anonymous and not connected to other information we have collected about you.
We also use cookies on our websites for marketing purposes, in order for our visitor statistics to be reliable, and to improve the user experience on our pages. For information about cookies and how these are used, please see our cookie page.
Marketing
Retrade can send you newsletters and other information by mail. You can choose to decline this, and in every email sent to you in connection with marketing, you can choose to unsubscribe or see and update information stored about you.
Retrade uses third party solutions for email services, marketing and customer service, such as Mailchimp, Facebook and Freshdesk. The service providers may be outside the EU. By using Retrade, you agree that Retrade may transfer stored data to other systems and subcontractors used by Retrade and that Retrade may use third party subcontractors to collect data from other systems where users agree to this.
TREATMENT OF PERSONAL DATA
Personal data is collected in order for Retrade to be able to fulfill the tasks and services we are obligated to according to laws, regulations and / or agreement.
The personal data may be handed over to a third party which Retrade is cooperating with, both within and outside of the EU in order for Retrade o be able to fulfill the tasks and services we are obligated to according to laws, regulations and / or agreement, and in accordance with this privacy statement.
In case there is a statutory duty of disclosure towards a public authority, registered personal data will be handed over in accordance with the authorities' requirements.
Inspection and correction You have the right to access to the information that is registered at any time. You can view and edit your personal information at any time in our services.
You may contact customer service at support@retrade.eu.
Storage and deletion
Retrade stores personal information about customers according to current legislation. When you delete or wish to unsubscribe from our services, any personal information, primarily your contact information, bid and invoice history, and copy of correspondence will remain in our registry to the extent necessary to protect legal or regulatory requirements. for documentation.
CONFIDENTIALITY AND SECURITY
We use a combination of physical, electronic and procedural security to protect personal information. Information on your account is password protected. Your password will not be visible to Retrade as this is encrypted in our systems.
Since no data transfers over the Internet are 100% secure, we cannot guarantee or take responsibility for the security of any kind of information you send to us.
If Retrade becomes aware of a violation of one of the security systems, we will notify you in writing by email so that you can take the necessary protective measures. By using our services or providing us with personal information, you agree that Retrade can contact you electronically regarding security and privacy issues and administrative issues related to your use of the service.
Retrade is also obliged to notify a security breach to the Data Inspectorate within 72 hours after we have been aware of the breach.
Retrade is not responsible for any information you choose to store using our services and we can not guarantee any consequences as a result of security breaches.
SENSITIVE AND CONFIDENTIAL PERSONAL INFORMATION
Retrade may in some cases request a company certificate and copy of ID to identify customer relationships. In the event that you are asked to submit a copy of your ID, the social security number should be masked out.
LINKS TO THIRD PARTY SITES
In some cases, our services include links to other websites where privacy practices may differ from ours. If you submit personal information to any of these sites, this information is subject to their privacy policy. We encourage you to read carefully the privacy policy of all web pages you visit before you submit personal information.
CHANGE IN PERSONAL DECLARATION
Customers accept that Retrade reserves the right to make changes to the Privacy Statement on an ongoing basis. Significant changes to the Privacy Statement are notified in the same way as significant changes to our Terms and Conditions.
CONTACT RETRADE
Where there is no contact information given in the auction text, the object is sold with the information that is presented.
Do you have questions regarding a closed auction?
Confirmation of highest bid is sent out every hour.
When you have the highest bid below reservation price when an auction closes, you will be contacted the next day if your bid is accepted by the seller.
Payment details are sent by email on the same day as the end of the auction. Your invoice will be available for download through you account.
After your payment is made, please expect 3-4 days (5-6 if international payment) before receiving an e-mail with contact details for pick up agreement.
For other questions please send us an e-mail:
E-post: support@retrade.eu or contact our support by phone +47 23897540 (Mon - Fri 8AM-6PM) Postal adress:
Retrade
Myrens verksted 1A
0473 Oslo, Norway